Managing Intercepted Email

Intercepted messages that are known to be spam are deleted immediately (unless you change that in your spaminator settings). (If you have upgraded to spaminator, suspect email messages are stored in your your Suspect Email folder.)

Note that messages in your Suspect Email folder do count toward your storage limit.

Viewing Intercepted Messages

To view the messages in your Suspect Email folder:

• Click the Suspect Email tab in the spam Controls/spaminator interface.
• Click the Suspect Email link in the Web Mail folder pane, above your Inbox and other folders.

You can navigate through the list of messages by clicking the right and left arrows above the Date and Size columns. To read a message, click its subject line.

Forwarding Intercepted Messages to Your Inbox

If the message is already open:

1. Click the Send to my Inbox button (for Known spam messages) or the Move & Add Contact button (for Suspect Email messages) in the message window.

If the message is not open:

1. In the message list, check the box next to the message you want to forward (you can select more than one message if you wish).
2. Click the Send to My Inbox button (if you are in the Known spam folder) or choose Move to Inbox & Add Contact from the drop-down menu (if you are in the Suspect Email folder).

Choosing Move to Inbox & Add Contact automatically adds the sender to your Address Book so that you can receive future messages from that sender without delay (see Allowing Email from Specific Senders for details). If there are any other messages from that sender in your Suspect Email folder, spaminator will also forward those messages to your Inbox. (Forwarding a message from the Known spam folder does not add the sender to your Address Book.)

You must select and forward messages on the current screen before you click the left or right arrows to select and forward other messages in the folder. You can select and forward messages only one screen at a time.

If you wish, you may choose Move to Inbox from the menu. The message will be put in your Inbox, but the sender will not be added to your Address Book.

Note: If you are using Outlook or another email program, forwarded messages will not appear in your email program's Inbox until the next time you check for new email.

Deleting Intercepted Messages

To delete a single message that is already open:

1. Click the Delete button in the message window.

To delete one or more messages that are not open:

1. In the message list, check the boxes next to the messages you want to delete.
2. Click the Delete button.

Note: You must click the Delete button for any currently selected messages before you click the left or right arrows to delete other messages stored in the folder. You can delete selected messages only one screen at a time.

To delete all the messages in a folder:

1. Click the Delete All Message button.

Reporting Email Mistakenly Classified as Spam

In the unlikely event that you find a valid email message in your Known spam folder, you can report it to us. We'll analyze it to determine why it was mistakenly classified as spam.

To report a mistakenly classified email:

1. In the message list, check the boxes next to the messages you want us to analyze.
2. Click the This is NOT spam button.

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